Refund Policy
Last updated: 2026-08-06
Tomi sells prepaid credits used to run assistant tasks.
- Failed tasks. If a call does not connect (no answer, busy, and so on), the credits reserved for it are automatically returned to your balance — you are only charged for connected calls.
- Unused credits. You may request a refund of unused credit within 14 days of purchase by contacting support.
- Consumed credits. Credits already spent on completed tasks are non-refundable, as the service has been delivered.
- If something went wrong with a task, contact support and we will make it right.
Contact
To request a refund or ask about a specific task: support@tomi.tel.